- A Team Performance Plan is a detailed plan used to:
- ➤ Provide future direction of the team
- ➤ Identify the desired performance levels of the team
- ➤ Identify how these performance levels will be achieved
- ➤ Provide guidance and direction to the team
- ➤ Measure progress towards the desired performance levels
- Although there are no strict rules as to the format of a Team Performance Plan they normally contain at least some of the following information:
- ➤ A Team vision or at least a Team purpose statement
- ➤ Performance measures/ Key Performance Indicators (KPIs)
- ➤ These KPIs could be shown in the form of a “dashboard”
- ➤ Actions required to achieve goals
- ➤ Specific goals for overall team development, and goals to improve team competency
- ➤ The team might also want to include elements like; gaining internal customer feedback if they are an internal support team, or external feedback if they are customer/client facing
